Even the best companies get this wrong from time to time. I ordered a special colour shirt for my HappyBoss videos. 2 weeks later, I went in to pick up the shirt. No pocket! Somewhere, between ordering and receiving, no one double checked. Not a big deal in the grand scheme of things, but simply a reminder that doing the simple things correctly for years & years can be taken for granted. Every business needs systems that support the activities of their business. Checks and double checks. Go/no go. Kanban. All designed to catch the odd lapse or perhaps to fill in for the inexperience of a new employee.
Today, it was only a pocket. But, what if I needed the item for a wedding? Foolproof your business, so you minimise the opportunities to screw up…
Bob
