IN SELF IMPROVEMENT | BOOKS
Posted on Mar 25, 2014
Title: Positively Outrageous Service
Author: T. Scott Gross,
Publisher: Kaplan Inc.
Positively Outrageous Service
About the Author: Michael Foley
You are your greatest asset. Put your time, effort and money
into training, grooming, and encouraging your greatest asset.
into training, grooming, and encouraging your greatest asset.
The key is not to prioritize what’s on your schedule,
but to schedule your priorities.
but to schedule your priorities.
A man should never neglect his family for business.
The first rule of any technology used in a business is that
automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient
operation will magnify the inefficiency.
automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient
operation will magnify the inefficiency.
you’ll fall into someone else’s plan. And guess what
they have planned for you? Not much.
it’s who is going to stop me.
Give yourself something to work toward, constantly.
if you give bad service, your competitors will.
stop focusing on the size of your problems and start
focusing on the size of you!
their loyalty. Instead, they must experience exceptional service
worthy of their repeat business and referral. Understand the factors
that drive this customer revolution.
A shady business never yields a sunny life.
It's kind of fun to do the impossible.
the company from the chairman on down, simply by spending
his money somewhere else.
We didn't lose the game; we just ran out of time.
better than negative thinking will.
Don't watch the clock; do what it does. Keep going.
them on your way down.
Sometimes you're the windshield; sometimes you're the bug.
you put into it. It is what the client or
customer gets out of it.
to his level and beat you with experience.
putting it in a fruit salad.